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RVToyOutlet.com Shipping Information



	Shipping & Returns Tracking & Order Status General Shipping Info. Shipping Prices International Shipping Returns Changes & Cancellation Banned Countries	Company Information About RVToyOutlet.com Customer Service FAQ Will Call Orders Contact Us Site Map	Company Policies Privacy Policy Secure Shopping Replacement Policy Payment Methods Taxes Typographical Errors Miscellaneous Policies Our Newsletter

Tracking Your Order

You may tracking your order by visiting our tracking page

Shipping Prices

Economy Shipping is usually the least expensive, but slowest method. Small packages can be sent this way via various USPS methods. (Average Shipping Time 5-12 Business Days) Not all packages/destinations will qualify.

UPS Ground Home Delivery pricing is calculated directly from UPS.com website. RVToyOutlet.com reserves the right to add extra shipping and handling fees for packaging.

UPS Ground pricing is calculated directly from UPS.com website. RVToyOutlet.com reserves the right to add extra shipping and handling fees for packaging.

UPS Express Saver pricing is calculated directly from UPS.com website. RVToyOutlet.com reserves the right to add extra shipping and handling fees for packaging.

UPS 2 Day pricing is calculated directly from UPS.com website. RVToyOutlet.com reserves the right to add extra shipping and handling fees for packaging.

UPS Standard Overnight pricing is calculated directly from UPS.com website. RVToyOutlet.com reserves the right to add extra shipping and handling fees for packaging.

UPS International Economy * pricing is calculated directly from UPS.com website. RVToyOutlet.com reserves the right to add extra shipping and handling fees for packaging.

UPS International First * pricing is calculated directly from UPS.com website. RVToyOutlet.com reserves the right to add extra shipping and handling fees for packaging.

UPS International Priority * pricing is calculated directly from UPS.com website. RVToyOutlet.com reserves the right to add extra shipping and handling fees for packaging.

All orders are guaranteed to ship same day out of our warehouse if placed before 12 P.M PST (*Pending verification and availability)

*Verification of your credit card billing information may delay your order. Please provide the proper credit card information.

*We do NOT ship to International PO Boxes! Any orders placed will be subject to cancellation.

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General Shipping Information

We've teamed up with UPS to provide efficient and timely shipping. Selection of shipping will depend on package type purchased. Delivery usually takes 2 to 5 business days to most U.S. locations. Please allow at least 24 hours for your order to be processed.

International Shipping- Usually between $8.95-$11.95* (*depending on weight of package- the higher the package weight, rates will exceed $11.95) No guarantee on delivery time takes about 1-3 weeks. There is no tracking info provided for this service as well.

UPS does not ship to P.O. Boxes or APO.
All P.O. Box and APO will be shipped via USPS.

Economy Shipping - 5 to 12 business days + order processing time.

UPS Ground - 3 to 7 business days + order processing time.

UPS Express Saver - 3 business days + order processing time.

UPS 2Day - 2 business days + order processing time.

UPS Standard Overnight - Delivery within 1 business day + order processing time.

All orders require at least 24-48 hours processing time before shipping.

RVToyOutlet.com does not process orders during weekends.

No deliveries will be made on Saturday or Sunday.

RVToyOutlet.com does not guarantee same day shipping.

All orders shipped within CA will be charged sales tax.

Exact delivery times to HI, AK and PR cannot be guaranteed.

*We currently do NOT ship to International PO Boxes! Any orders placed will be subject to cancellation.

All orders placed on the weekends shall be processed the next business day.

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Standard Overnight, 2Day, & Express Saver Shipping Policy

Next day shipping must be placed before 12:00 PM PST. We do not ship on weekends & holidays!

*Guaranteed delivery by 3:00pm next business day to most US addresses.

All orders placed on the weekends shall be shipped the next business day.

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International Shipping

*We do NOT ship to International PO Boxes! Any orders placed will be subject to cancellation.
Any customs fees or taxes are the responsibility of the receiver. RVToyOutlet.com does not cover the fees incurred by shipping to another country

International orders are calculated via UPS International Economy, UPS International First, and UPS International Priority shipping. All other shipments will require additional shipping to be charged.

RVToyOutlet.com strives to give accurate shipping information at all times for all orders. In very few cases some international shipping totals given on the web site at time of checkout may not be accurate. In these situations RVToyOutlet.com will contact you and give you updated shipping totals and ask if you'd still like the order shipped.

International Payment Requirements
A transaction made with an international credit card must be shipped to the billing address of the card.

If an international customer wants to have an order shipped somewhere other than the billing address of the card the order must be paid for using US funds. The funds must clear with our merchant bank before the order will be shipped.

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Return Policy

There will be a 20% restocking fee on all items that are not defective. Returns must be made within 30 days of the purchase date, include all original packaging materials provided by the manufacturer, and MUST be in resalable condition. Shipping is NON-refundable. If you need to return a product, call our customer service department at 714.432.1790 to get an RMA number. Returns or replacements must take place within 30 days of original order. Orders paid by check will be refunded by check. Defective items can only be returned for a replacement, refunds will not be made for defective items. All items are tested before refunds or replacements are issued. Please allow UP TO 15 business days for us to process the return.

Any email sent to sales@RVToyOutlet.com will NOT be read & responded to. Please call toll free (1-888-RVOUTLET or 1-888-786-8853)

Opened items can only be exchanged for the exact same item.

If you have any other questions regarding returns, please fill out the online form on the contact page and we will reply as soon as possible. Returns or replacements must take place within 30 days of the original order. Orders Paid by check will be refunded by check. Shipping charges cannot be refunded unless error is ours. All returns should be sent to:

RVToyOutlet.com
3140 W. Warner Ave
Santa Ana, CA 92704

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Cancellations & Changes

Any order cancellation or ANY ORDER CHANGES must be made over the phone toll free (1-888-RVOUTLET or 1-888-786-8853).

Any email sent to sales@RVToyOutlet.com will NOT be read & responded to. Please call toll free (1-888-RVOUTLET or 1-888-786-8853)

*Service fees of up to 5% may apply for cancelled orders over $500. You must contact a representative the same day your order was placed before 4pm PST and cancel your order to avoid a service charge. RVToyOutlet.com reserves the right to charge your credit card if these procedures are not followed. Please call us at 714-979-6800

If cancelling & your order has been shipped, please: 1)refuse package 2)return package(if delivered) using your order number as RMA#(return merchandise authorization) 3)wait for refund(*restocking fee may apply).

Thank you!

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Banned Countries

Due to the inability to insure packages to following destinations, we no longer ship to countries listed below:

Afghanistan
Albania
Angola
Antigua & Barbuda
Ascension
Azerbaijan
Bahrain
Belgrade
Bolivia
Bosnia
Bulgaria
Cambodia
Cape Verde
Cayman Islands
Chile
Colombia
Congo
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Dominica
Dominican Republic
Ecuador
El Salvador
Equatorial Guinea
Ertirea
Estonia
Ethiopia
Falkland Islands
Guatemala
Guinea-Bissau
Guyana
Haiti
Herzegovina
Honduras
Indonesia
Iran
Iraq
Jamaica
Jordan

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Kazakhstan
Kiribati
Korea, North
Kyrgystan
Laos
Libya
Macedonian
Malawi
Malaysia
Maldives
Malta
Moldavia
Mozambique
Nepal
Nigeria
Pakistan
Panama
Philippines
Pitcairn Island
Romania
Rwanda
Saudi Arabia
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Sri Lanka
Sudan
Tajikistan
Tristan da Cunha
Turkmenistan
Turks & Caicos Islands
Uganda
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Yemen
Yugoslavia